FAQs

Below are some Frequently Asked Questions about the XL-VIKING add-in:

 

 


What does the XL-Viking Add-in for Excel do?
The XL-Viking add-in turns Excel into an effective technical and teaching tool. It allows the easy use of standard mathematical notation, Greek characters and displays mathematical expressions in a standard format with either numbers or variable names.

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Why would I use it?
Excel shows you the answer in a cell but has no tools for displaying the math that is behind the answer. This tool has been developed by Aerospace Engineers to improve the reliability and accuracy of spreadsheet tools that are used to design and certify commercial aircraft.

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How do I use it?
The easy to install add-in integrates into Microsoft Excel and provides an additional user interface and additional easy to use functions. Comprehensive on line documentation and live examples are provided for free in our Support section. Tutorials are also provided in our Video Tutorials section.

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Is there a MAC version?
Currently, XL-Viking only works on Windows systems. We are plannning on offering a MAC version in the future.

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When is the next update being released?
Updates will be released as soon as they are ready for use. We are working on getting the rest of the system release ready.

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Why do you only charge $5?
We believe that price should not be a barrier to good software tools. We depend on a wide customer base so if you like the product please tell your friends and colleagues.

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The functions do not work. Now What?
Have you checked that you are using them properly? Consult our Support pages for information on the use of XL-Viking.

Have you successfully purchased a license and registered the product? Our on line registration server is robust but the registration process can be affected by many factors, including  local, momentary internet outages. Try running the installation executable again and go through the registration process again.

Are you using Microsoft Office 2007 and above? XL-Viking will not work on earlier versions of Excel.

Have you checked our Support Forums to see if anyone else has solved the problem you are having?

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Can I get in touch with a customer service representative to help solve my problem?
99.999% of the support we offer is done through the Support Forums. We monitor the new posts regularly and if we can help we will. If you have had no success, despite trying all of the available methods, you can contact us through the contact form. Put the phrase “URGENT SUPPORT” in the subject line.

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Do you offer discounts for multiple license purchases?
No. We are a small company and have found multiple instances where larger companies get very significant price breaks on software purchases because of the scale of their purchase. While we understand this, we do not think it is necessarily fair. We will not do this to our customers. And, seriously, it’s $5 per license. You want a price break on $5?

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Do you have any other products?
Well, we do operate an Aerospace Engineering Consultancy. If you need excellent lightweight aircraft design and development executing on your behalf, we will be happy to help you.

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Can I request specific functionality to be added?
Sure – drop us a line using the contact form and put “BRIGHT IDEAS” in the subject line. If we think it is a good idea and end up adding it to the package, we will give you credit for your contribution, and you will be immortalized among all discerning Excel users.

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Are you looking for help? Can I join the team?
At the moment we are fully staffed. We are a very small team and when we need help we go looking for specific skill sets from our existing contacts. If you are convinced that we can’t possibly live without your amazing skills, drop us a line using the contact form  and put “MUMMY’S PRECIOUS SNOWFLAKE” in the subject line.

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I love the product and use it at home and I would like to use it work as well. What should I do?
Great! Either get your IT department to drop us a line or use the contact form to let us know your name, the name of your company and individual to contact to help make this happen.

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The example spreadsheets look so good. How do I make mine look just as nice?
Buying a license for XL-Viking is a great start. We will be adding more functionality to XL-Viking over time to help you do this. When we have time, we will post some tutorials on general Excel use and good practice to adopt, to make this easier. If you require specific training in how to get the best out of Excel, please use the contact form to drop us a line and put “VERY EXPENSIVE TRAINING” in the subject line.

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Is it true that the world is run by evil reptilian overlords?
No. The planet is run by a Scandinavian hamster called Olaf. No one knows where he lives. We’re pretty sure he is not evil – just indifferent.
Olaf

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